Frequently Asked Questions

How soon after their passing does my loved one need to be taken into Solace’s care?

If your loved one passes away at a residence or care facility, a member of the Solace Team will contact you directly and give you an estimated time of arrival. Our goal is to arrive approximately one hour from the time of your request. Once our staff has arrived, it typically takes about half an hour to bring your loved one into our care, but they will spend whatever time is necessary or desired by you and your family.

If your loved one passes away at a hospital, we will bring your loved one into our care as soon as the hospital contacts Solace and authorizes release.