How Solace is Responding to the COVID-19 Crisis

In these uncertain times, we wanted to reassure you about Solace Cremation’s health and safety practices.

Keeping everyone safe
At Solace, we are committed to the safety of our employees and communities and doing everything we can to mitigate the possible risks associated with the COVID-19 virus. We are following CDC guidelines for safety in our office, with our partners, with our families and in all we do.

Because our business was built to make a difficult time easier for families, we are uniquely positioned to be able to minimize in-person contact.

As always, we remain committed to serving families at the highest level.

Here are some of the ways we are keeping our families and community safe:

  • Families can make arrangements online with our mobile-friendly process or call our Solace Care Team 24/7.
  • Paperwork and secure electronic signatures can be completed from the comfort of home or care facility, with no in-person meetings necessary.
  • Remains can be delivered in-person within our service area or by USPS Priority Mail with tracking.
  • Pre-arrangement and pre-planning documents are available for download so that you are ready if you need our services, to minimize stress and time away from home during the crisis.
  • In the unlikely event that your loved one’s death may be related to COVID-19, our team will follow guidelines recommended by the CDC.

Online Resources

With guidelines to minimize exposure to each other in groups, some families are postponing funerals and other gatherings or exploring online options. Scheduling a Celebration of Life service in the future is an option for families. Many grief rituals can be done in the safety of your own home. You can find online resources for grief support, like Meghan Devine’s “Refuge in Grief” or Leslie Barber’s Grief Warrior.

Lots of online resources exist for alternative obituaries.

We used “Design Thinking” to develop this business, to eliminate pain points for families going through the death of a loved one. It turns out that, turning to technology to make the process easier, more convenient and more modern, will also keep everyone safer. And our human-powered, compassionate care team will still be available 24/7 to serve our families who can call or email us any time, from anywhere. We are here to answer questions and help in anyway we can.

 

Photo by Hugo Kemmel

 

Solace Cremation offers online arrangements for direct cremation services with one flat price and 24-7 customer service. Solace proudly serves the Portland and Seattle metro areas. Learn more.

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