Behind the Scenes at Solace HQ
We created Solace Cremation to be different. And like everything that’s new or different, sometimes folks have questions.
In today’s blog, Jeremy Frank, COO of Solace, answers frequently asked questions about Solace’s price, plans and processes. Transparency is one of our core values at Solace, so it is important to us that families understand how our company works. We encourage you to ask questions, shop around and truly understand what you are paying for as you make arrangements.
What services do you offer?
Solace Cremation offers a comprehensive direct cremation package. We charge one price for the entire journey, from beginning to end — with no hidden charges. We also help families make arrangements for eligible veterans at no extra cost.
Does Solace plan to raise prices in the near future?
When we created Solace, we worked hard to find a price point that would work for our business and serve our customers. At this time, we do not plan to raise our price, though we’ve noticed some of our competitors have done so.
How does your process work?
Our process is simple and designed to make a hard time easier. When families reach out to Solace on the phone or online, our 24/7 Care Team answers any questions and helps them get started.
- Digital documents can be signed using a tablet or smartphone.
- We take payment and arrange the retrieval and cremation of the loved one.
- We give families updates throughout the process.
- When complete, the remains are returned by USPS or delivered.
Why is Solace a good choice during COVID-19?
We designed our company to use digital paperwork to make the process of making arrangements easier on families. It turns out in this “new normal,” our process is safer for everyone since we do not require any in-person meetings and can do everything by phone or online.
What are your plans for the future?
Our company recently celebrated one year in business. We are so gratified to see how far we’ve come and proud to have served hundreds of families.
We still have big plans and big ideas for expansion because we think there’s a better way to serve families.
Photo by Jacky Huang