FAQs

The Process

What is direct cremation?

Direct cremation means the body of your loved one is cremated in the days immediately following the death, without a viewing or funeral service beforehand.  Direct cremations provide an affordable and timely alternative to traditional burials.

For further details on direct cremation and the process, click here

How long does the cremation process take?

All of our cremations are priority cremations so once authorizations are received, the cremation will take place within 48 hours. The overall process takes between seven and ten days.  This includes taking your loved one into our care, gathering all required authorizations, the cremation and the return of remains (either via mail or in-person delivery). It is important to note that the receipt of death certificates may take longer due to timing to receive certification from doctors.

How do I request Solace’s services?

Our services are available entirely online.  In addition, you can request our services through our toll-free number, 1-844-385-9589.  Our dedicated staff is available 24x7 to answer any questions you may have via email, chat or phone.  To request Solace’s services, click here.

What information do I need to request Solace’s services?

Requesting our services is very easy and takes less than five minutes online.  There are only a few key pieces of information needed to request our services.

Why does the location of my loved one matter?

Some locations require two people to take your loved one into our care.

Why are you asking me about the weight of my loved one?

We ask about weight to ensure that we have the appropriate number of staff for transport.  Our priority is to safely bring your loved one into our care. Your best guess is sufficient and an over-estimation is preferable to an under-estimation.  There is no additional charge for the weight of your loved one.

Taking Your Loved One into Our Care

Is embalming required?

Embalming is not required by law for direct cremation. If your family wishes to keep your loved one at home for any time longer than 24 hours after the death has occurred, the decedent will need to be either embalmed or put into refrigeration per Oregon law.

What should I do when my loved one passes away?

  • Unless your loved one is on hospice, at a hospital or other care facility with licensed staff, call 911
  • Hopefully you have had someone helping you with your loved one up to this point. Breathe. If you have chosen Solace Cremation as your provider and you are ready to request our services, click here.
  • After you have requested and paid for our services we will contact you regarding what to expect next.
  • If your loved one passed at home or at a care facility our care team will contact you with an estimated time of arrival and gather any special requests you might have.
  • If your loved one has passed in a hospital or is at a Medical Examiner’s office, please let the institution know that you have chosen Solace as your provider.
  • Once they are ready to release your loved one into our care they will contact Solace. We will then contact you as soon as we have your loved one in our care.
  • For more information on Solace’s services and processes, click here.

How long before my loved one needs to be taken into Solace’s care?

If your loved one is at home when they pass you can be at home with them up to 24 hours before they need to be taken into our care. This also applies to most care centers and hospice facilities, but you should confirm with an administrator at that facility.

If your loved one is at a hospital when they pass, we will bring your loved one into our care as soon as the hospital contacts Solace and authorizes release.

Who will be arriving to bring my loved one into your care?

A member of the Solace team will bring your loved one into our care and transport them to our facility. Our staff is dependable, highly trained and compassionate.

Will your staff arrive in a hearse?

No, our staff will arrive in a discreet van and will be dressed in professional attire.

How soon after their passing does my loved one need to be taken into Solace’s care?

If your loved one passes away at a residence or care facility, a member of the Solace Team will contact you directly and give you an estimated time of arrival. Our goal is to arrive approximately one hour from the time of your request. Once our staff has arrived, it typically takes about half an hour to bring your loved one into our care, but they will spend whatever time is necessary or desired by you and your family.

If your loved one passes away at a hospital, we will bring your loved one into our care as soon as the hospital contacts Solace and authorizes release.

What kind of information will your staff ask for?

When you request simple cremation services from Solace, through our website or by phone, we gather the most pressing information we need to bring your loved one into our care. Name of loved one, address of their current location, your name, relationship to loved one and phone number, and estimated weight of loved one. If family is present when our care team arrives to bring your loved one into our care we will verify the information already received about your loved one, confirm next of kin and a few additional details / any special requests.

What will happen when your staff leaves?

Your loved one will be transported to our care facility where they will be safely held until the cremation takes place.  We will always communicate next steps, timing and additional information required to proceed with the cremation process.

Cremation

Do you offer witness cremation?

Witness cremation is viewing the placement of the alternative container / casket into the cremation chamber.  At this time, we do not offer this service. However, we do allow for any desired time with your loved one before we bring them into our care.

Is an urn included?

Yes, an urn is included in Solace’s Direct Cremation package.

Do you offer the scattering of remains?

At this time, we do not offer this service.  However, upon receipt of remains, there are a number of options that you have to bring your loved one to his / her final resting place.  All states allow for the scattering of ashes. Note that some states do require permits to scatter ashes, particularly in states and national parks.  Ashes may also be scattered at sea three or more nautical miles from land. Scattering on private property is permissible with the consent of the property owner.

How does the cremation process work?

Cremation is the thermal process that reduces human remains to bone fragments.

How does Solace ensure the correct remains are returned?

Solace is committed to best-in-industry practices and services. At the moment that Solace’s services are requested, a unique customer ID is generated that remains in place throughout Solace’s services.

Can you portion the remains?

We do not offer this service at this time.  However, it is a relatively easy process to transfer the remains into multiple urns / vessels at your discretion, once remains are returned. It can be helpful to ask someone more removed from the death to do this for you as it can be emotionally difficult

What is an alternative container?

Solace includes an alternative container in lieu of a casket.  The alternative container is an enclosed cardboard receptacle that the decedent is placed in for the cremation process.  An alternative container is included in Solace’s price.

Am I able to view my loved one prior to cremation?

At this time, we do not offer this service. However, we do allow for any desired time with your loved one before we bring them into our care.

Why do you ask if my loved one has a pacemaker?

Pacemakers need to be removed prior to the cremation process as they are combustible and potentially dangerous to machinery and operators, alike. There is no additional charge for pacemaker removal.

What happens to implanted devices?

Implants that are still present after the cremation process (e.g. hip replacements) are sent to a medical recycling facility.

Returning of Remains

How do you return my loved one’s remains?

We provide in-person delivery of remains by our staff within our service area or via mail through the United States Postal Service (USPS). Both options require a signature from an adult aged 18 or over at time of delivery.

How long does it take for remains to be returned?

The total process after taking your loved into care is approximately seven to ten business days. This timeframe assumes all authorizations are completed.

Where is in-person delivery available?

In-person delivery is only available in our service area (Multnomah, Washington, and Clackamas Counties in Oregon; Clark County in Washington).

Death Certificates / Authorizations

How long does it take to get a death certificate?

It takes approximately 2 weeks to get certified copies of death certificates. It is generally what people need the quickest, but it can often take the longest. Here’s why…The process starts with the family furnishing personal information about their loved one on a provided vital statistics form. A funeral director takes the vital statistic information and creates the death certificate. The certificate then goes to the proper doctor for medical certification.  From the doctors, the certificate is sent to the county vital statistics office in which the death occurred. After being registered by the county, certified copies are made and sent to the family. We do everything we can to expedite this process and are happy to help families calculate how many death certificates they need. Read more.

What is a death certificate?

A death certificate is a legal document, containing vital statistics, disposition and final medical information pertaining to your loved one. A death certificate registers the death with the state and is used for transactions requiring proof of death.

How many death certificates do I need?

The number of death certificates each individual needs varies. We recommend 3 certified copies.

Why are certain pieces of information asked for on death certificates?

Some information needed to complete the death certificate may seem unusual, but the information is used to improve public health information and public health services.

Other FAQs

What areas do you serve?

We currently serve 4 counties in Oregon and Washington. See our full service area here.

What happens with Social Security when my loved one dies?

If your loved one has passed and was receiving Social Security benefits, you may be eligible for a $255 lump-sum benefit or monthly benefits from Social Security. Solace Cremation will report your loved one’s death to Social Security when you provide us with the Social Security number.

If you would like to see if you are eligible to receive benefits, call 1-800-772-1213 or visit a local Social Security office. Ask if any paperwork is needed to receive the benefits or inquire which benefits you are eligible for. If you are already receiving benefits for a loved one, you usually won’t need to apply again.

If your loved one receives a Social Security payment after they have passed and they did not survive through the entirety of the month for that payment, you will have to return that payment to Social Security. For example, if your loved one died in April and you received benefits for them in May you would have to return the payment because your loved one did not survive through the entire month of April. Return checks as soon as possible.

$255 Lump Sum Benefit

A one-time payment of $255 can be made to the deceased’s spouse if the spouse was living with the deceased at the time of passing. The payment could also be made to the deceased’s spouse or child who would be eligible for a Social Security payment in the loved one’s month of death.

Monthly Social Security Payments

Family members who may be eligible to receive monthly Social Security benefits include:

  • Surviving spouse over the age of 60, or over 50 if living with a disability
  • Surviving divorced spouse, under certain circumstances
  • Unmarried child of the deceased younger than 18 or older than age 18 if living with a disability that began before age 22
  • A surviving spouse who is caring for the deceased’s child who is under age 16 or living with a disability
  • Dependent parents over the age of 62

Learn more about Social Security eligibility and benefits: https://www.ssa.gov/planners/survivors/ifyou.html

Why does Solace Cremation’s service cost $1175?

What is included in Solace’s direct cremation price?

Solace’s direct cremation includes:

  • Transportation of your loved one to our facility
  • Priority direct cremation (within 48 hours of completed authorizations)
  • All necessary permits & fees
  • Return of remains in a Solace urn (either in-person delivery in our service area or via USPS Priority Mail)
  • Death certificates are an additional purchase and you are able to select the desired number at the time of requesting our services

How does Solace’s direct cremation price compare?

  • Our price is over $1,100 less than the national average of $2,300 for a direct cremation (per the NFDA – National Funeral Directors Association)
  • Unlike the majority of funeral industry providers, we do not have a starting price and surcharge model.  Items such as implant removal, in-person hand delivery of remains will not have a surcharge.

What happens if my loved one was a member of the military?

A military veteran may qualify for certain funeral / cremation benefits but they must be requested.

Can I switch from a pre-need provider at another location?

Please reach out to one of our Solace Care Team members at 844-385-9589 and we will assist you in this process.

Contact Us

Who do I contact with questions or concerns?

Solace Care Team members are available 24/7. We can be reached online through email and chat or you can call us at any time. We are here for you.