The Solace Cremation Process
What is direct cremation?
For further details on direct cremation and the process, click here
How long does the cremation process take?
How do I request Solace’s services?
What information do I need to request Solace’s services?
Requesting our services is very easy and takes less than five minutes online. There are only a few key pieces of information needed to request our services.
Why does the location of my loved one matter?
Some locations require more than one member of our staff to take your loved one into our care.
Why are you asking me about the weight of my loved one?
Taking Your Loved One into Our Care
Is embalming required?
What should I do when my loved one passes away?
- Unless your loved one is on hospice care, at a hospital or other care facility with licensed staff, call 911.
- We hope you have some support at this time. Take a moment and breathe. If you have chosen Solace Cremation as your provider and you are ready to request our services, click here.
- After you have requested and paid for our services, we will contact you regarding what to expect next.
- If your loved one passed at home or at a care facility, our care team will contact you with an estimated time of arrival.
- If your loved one has passed in a hospital or is at a Medical Examiner’s office, please let the institution know that you have chosen Solace as your provider.
- We will then contact you when we have your loved one in our care.
- For more information on Solace’s services and process, click here.
How long before my loved one needs to be taken into Solace’s care?
In general, this is dependent on where your loved one has passed away and the wishes of your family. Most care facilities will request that the person be transported as soon as possible after a family has given consent. Hospitals, medical examiner’s and coroner’s offices appreciate decedents being picked up in a timely manner but are generally gracious if families need time to make decisions or contact next of kin.
If your loved one has passed at home you will want to notify your hospice provider or call 911, then you can take the time you need and contact us when you are ready for your loved one to be brought into our care.
Who will be arriving to bring my loved one into your care?
Will your staff arrive in a hearse?
After my loved one passes, how long until Solace takes them into care?
If your loved one passes away at a hospital, or is in the care of a state or county medical examiner or coroner facility, we will bring your loved one into our care as soon as the facility contacts Solace and authorizes release.
Please note, states differ in how the process works. Solace will work the family directly to get the required authorizations to take your loved one into our care.
What kind of information will your staff ask for?
What will happen when your staff leaves?
Do you offer witness cremation?
Is an urn included with the direct cremation service?
Do you offer the scattering of remains?
Why is Solace’s cremation cost one inclusive price?
We wanted to completely rethink direct cremation arrangement without compromising on personal service, reliability or dignity. We knew we could make the cost of cremation — and what that price includes — more transparent. Solace’s cremation service price is one inclusive price, not a starting …
Why is Solace’s cost of cremation different?
Solace’s direct cremation service price is structured to be one inclusive price, not a starting price. What’s the difference? Our direct cremation price includes everything from beginning to end. There are no surprises or hidden costs because we don’t add fees or do any upselling. It’s one price, for everything, for real.
How does the cremation process work?
Cremation is the thermal process that reduces human remains to bone fragments.
How does Solace ensure the correct remains are returned?
Solace is committed to best-in-industry practices and services. At the moment that Solace’s services are requested, a unique customer ID is generated that remains in place throughout Solace’s services.
Can you portion the remains?
What is an alternative container?
Am I able to view my loved one prior to cremation?
Why do you ask if my loved one has a pacemaker?
What happens to implanted devices?
Returning of Remains
How do you return my loved one’s remains?
How long does it take for remains to be returned?
The total process after taking your loved into care is approximately seven to ten business days. This timeframe assumes all authorizations are completed.
Where is in-person delivery available?
In-person delivery is only available within our service area. You can find information on Solace Cremation’s service area here.
What should I expect when I receive Solace’s urn?
Your loved ones’ remains will be returned inside a Solace urn. The urn is made of a premium cardboard in a matte white finish with an embossed Solace logo on top.
Death Certificates / Authorizations
How long does it take to get a death certificate?
What is a death certificate?
How many death certificates do I need?
The number of death certificates each individual needs varies. We recommend 3 certified copies for the average person.
Why are certain pieces of information asked for on death certificates?
What happens with Social Security when my loved one dies?
- Surviving spouse over the age of 60, or over 50 if living with a disability
- Surviving divorced spouse, under certain circumstances
- Unmarried child of the deceased younger than 18 or older than age 18 if living with a disability that began before age 22
- A surviving spouse who is caring for the deceased’s child who is under age 16 or living with a disability
- Dependent parents over the age of 62
Learn more about Social Security eligibility and benefits: https://www.ssa.gov/planners/survivors/ifyou.html
What areas do you serve?
Why do Solace’s cremation services cost $995?
Solace’s direct cremation service price includes:
- Transportation of your loved one to our facility
- Direct cremation
- All necessary permits & fees
- Return of remains in a Solace urn (either in-person delivery in our service area or via USPS Priority Mail within the U.S.)
- Death certificates are an additional purchase and you are able to select the desired number at the time of requesting our services
How does Solace’s direct cremation price compare to other providers’ costs?
- Solace’s cremation service cost is more than $1,500 less than the national average of $2,550 for a direct cremation (per the NFDA – National Funeral Directors Association)
- Unlike the majority of funeral industry providers, we do not have a starting price and surcharge model. Items such as implant removal, in-person hand delivery of remains will not have a surcharge. We never upsell families in their time of need.
What happens if my loved one was a member of the military?
A military veteran may qualify for certain funeral or cremation benefits, but they must be requested.