For further details on direct cremation and the process, click here
Requesting our services is very easy and takes less than five minutes online. There are only a few key pieces of information needed to request our services.
Taking Your Loved One into Our Care
- Unless your loved one is on hospice, at a hospital or other care facility with licensed staff, call 911
- Hopefully you have had someone helping you with your loved one up to this point. Breathe. If you have chosen Solace Cremation as your provider and you are ready to request our services, click here.
- After you have requested and paid for our services we will contact you regarding what to expect next.
- If your loved one passed at home or at a care facility our care team will contact you with an estimated time of arrival and gather any special requests you might have.
- If your loved one has passed in a hospital or is at a Medical Examiner’s office, please let the institution know that you have chosen Solace as your provider.
- Once they are ready to release your loved one into our care they will contact Solace. We will then contact you as soon as we have your loved one in our care.
- For more information on Solace’s services and processes, click here.
If your loved one is at a hospital when they pass, we will bring your loved one into our care as soon as the hospital contacts Solace and authorizes release.
If your loved one passes away at a hospital, we will bring your loved one into our care as soon as the hospital contacts Solace and authorizes release.
Solace is committed to best-in-industry practices and services. At the moment that Solace’s services are requested, a unique customer ID is generated that remains in place throughout Solace’s services.
Returning of Remains
Death Certificates / Authorizations
If you would like to see if you are eligible to receive benefits, call 1-800-772-1213 or visit a local Social Security office. Ask if any paperwork is needed to receive the benefits or inquire which benefits you are eligible for. If you are already receiving benefits for a loved one, you usually won’t need to apply again.
If your loved one receives a Social Security payment after they have passed and they did not survive through the entirety of the month for that payment, you will have to return that payment to Social Security. For example, if your loved one died in April and you received benefits for them in May you would have to return the payment because your loved one did not survive through the entire month of April. Return checks as soon as possible.
$255 Lump Sum Benefit
A one-time payment of $255 can be made to the deceased’s spouse if the spouse was living with the deceased at the time of passing. The payment could also be made to the deceased’s spouse or child who would be eligible for a Social Security payment in the loved one’s month of death.
Monthly Social Security Payments
Family members who may be eligible to receive monthly Social Security benefits include:
- Surviving spouse over the age of 60, or over 50 if living with a disability
- Surviving divorced spouse, under certain circumstances
- Unmarried child of the deceased younger than 18 or older than age 18 if living with a disability that began before age 22
- A surviving spouse who is caring for the deceased’s child who is under age 16 or living with a disability
- Dependent parents over the age of 62
Learn more about Social Security eligibility and benefits: https://www.ssa.gov/planners/survivors/ifyou.html
Solace’s direct cremation includes:
- Transportation of your loved one to our facility
- Priority direct cremation (within 48 hours of completed authorizations)
- All necessary permits & fees
- Return of remains in a Solace urn (either in-person delivery in our service area or via USPS Priority Mail)
- Death certificates are an additional purchase and you are able to select the desired number at the time of requesting our services
How does Solace’s direct cremation price compare?
- Our price is over $1,100 less than the national average of $2,300 for a direct cremation (per the NFDA – National Funeral Directors Association)
- Unlike the majority of funeral industry providers, we do not have a starting price and surcharge model. Items such as implant removal, in-person hand delivery of remains will not have a surcharge.
A military veteran may qualify for certain funeral / cremation benefits but they must be requested.